Refund policy

Returns & Refunds

Orders within India

Unstitched sarees may be returned within 48 hours of delivery, no questions asked. Please write to us on WhatsApp or email within that window, and send the piece back unworn, in its original packaging with all tags intact.

Once stitched or pre-draped, your piece is made to your measurements and is yours alone — these are final.

International orders

International orders are final sale. That is why our stylists will answer anything you want to know before you order — weave, weight, drape, how the colour reads in daylight. Reach us on WhatsApp at +91 88671 20067 or at support@akankshaguptalabel.com.

Sale items

Items on sale are non-refundable.

If your piece arrives damaged or defective

This applies to every order, in India and abroad. Please record one continuous, unedited unboxing video showing the sealed parcel and shipping label before you open it, and the defect clearly. Share the video and photos with us on WhatsApp (+91 88671 20067) or at support@akankshaguptalabel.com within 48 hours of delivery. Requests without an uncut unboxing video cannot be accepted.

Once we approve the request, please ship the piece back within 48 hours, unused and in its original packaging with tags intact. After a quality check, we will send a replacement, or a refund if a replacement is not possible. The full process can take 12–15 days.

Refund timelines

Approved refunds are processed to the original payment method within 7–14 working days of the returned piece reaching us. Shipping and COD charges are non-refundable.

A note on colour

We photograph every piece in natural light, without filters, so what you see is as close to the real thing as possible. Screens are calibrated differently, so a slight colour variation (5–10%) is unavoidable. If colour matters for an occasion, ask our stylists before you order.